Return and Refund Policy | Thedermoexpert.com

At our store, we want you to be completely satisfied with your purchase. That’s why we offer a Return & Exchange Policy for a period of 5 days from the date of purchase.

Please note that we will not be able to offer you a refund or exchange after the 5-day period has elapsed. However, if the product you received is damaged, defective or was incorrectly sent by us, we will be happy to exchange it for you. To initiate the exchange process, please send us an email or a WhatsApp message with all the necessary details.

Please be aware that we do not provide a pickup service for returns, and as such, all return shipping charges will be the responsibility of the customer.

Returns and Exchanges During Sale or Discount Code

During a sale or discount offer, we regret to inform you that we are unable to provide any refunds on sale items. However, we do offer exchanges in the event that the product you received does not match the product you ordered.

So, if you encounter any issues with your purchase during a sale or discount period, please do not hesitate to contact us. We will work with you to resolve the issue and ensure your satisfaction.